Your Trusted Travel Planning Partner

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Privacy Policy

Last updated: December 2024

Travel Reliability ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This may include your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and events.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or +1 (415) 555-0187.

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Terms of Service

Last updated: December 2024

These Terms of Service ("Terms") govern your use of Travel Reliability's website and services. By accessing or using our services, you agree to be bound by these Terms.

Our Services

Travel Reliability provides travel planning, booking, and consultation services. We act as an intermediary between you and various travel suppliers including airlines, hotels, and tour operators.

Booking and Payment

All bookings are subject to availability and confirmation. Prices are subject to change until booking is confirmed. Payment terms vary by service and will be clearly communicated during the booking process.

Cancellations and Refunds

Cancellation policies vary by supplier and service type. We will clearly communicate applicable cancellation terms before booking confirmation. Refunds, when applicable, will be processed according to the relevant supplier's policy.

Limitation of Liability

Travel Reliability acts as an agent for travel suppliers. Our liability is limited to the service fees paid to us. We are not responsible for the acts or omissions of travel suppliers.

Travel Documents and Requirements

You are responsible for ensuring you have valid travel documents, including passports, visas, and health certificates as required for your destination.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For questions about these Terms, contact us at [email protected] or +1 (415) 555-0187.

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Cookie Policy

Last updated: December 2024

This Cookie Policy explains how Travel Reliability uses cookies and similar technologies when you visit our website.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

Third-Party Cookies

We may use third-party services that place cookies on your device. These services have their own privacy policies and cookie policies.

Contact Us

If you have questions about our use of cookies, please contact us at [email protected].

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DMCA Policy

Last updated: December 2024

Travel Reliability respects the intellectual property rights of others and expects our users to do the same. This policy outlines our procedures for addressing claims of copyright infringement.

Reporting Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information including address, telephone number, and email
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

Designated Agent

DMCA Agent
Travel Reliability
2847 Mission Street
San Francisco, CA 94110
Email: [email protected]
Phone: +1 (415) 555-0187

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required information as specified by the DMCA.

Repeat Infringers

We will terminate the accounts of users who are repeat infringers of copyright.

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GDPR Compliance

Last updated: December 2024

Travel Reliability is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Your Rights Under GDPR

Right to Access: You can request access to your personal data we hold.

Right to Rectification: You can request correction of inaccurate personal data.

Right to Erasure: You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing: You can request limitation of processing of your personal data.

Right to Data Portability: You can request transfer of your data to another service provider.

Right to Object: You can object to processing of your personal data for direct marketing purposes.

Legal Basis for Processing

We process your personal data based on:

• Consent you have given
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests pursued by us or a third party

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:
Email: [email protected]
Phone: +1 (415) 555-0187

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with GDPR requirements.

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Frequently Asked Questions

How much do your services cost?

Our consultation fees start at $99 for basic itinerary planning, with comprehensive packages ranging from $299-$899 depending on complexity and duration. We also offer commission-based booking services at no upfront cost.

How far in advance should I book?

We recommend booking 2-3 months in advance for domestic travel and 3-6 months for international destinations. However, we can accommodate last-minute requests based on availability.

Do you handle group travel?

Yes, we specialize in group travel for 10+ people, including corporate retreats, family reunions, and destination weddings. Group bookings receive special rates and dedicated coordination.

What if I need to cancel my trip?

Cancellation policies vary by supplier. We'll clearly explain all terms before booking and help you understand travel insurance options to protect your investment.

Do you provide 24/7 support during travel?

Yes, our emergency support line is available 24/7 for all confirmed bookings. We provide assistance with flight changes, hotel issues, and travel emergencies.

Are you a licensed travel agency?

Yes, Travel Reliability is a fully licensed and bonded travel agency with professional liability insurance and industry certifications.